FREQUENTLY ASKED QUESTIONS
WHERE TO FIND US
Our products are available to order online and at our Pick up Store on Jupiter Florida.
Yes! Please visit Nativus to order straight to your door. Nativus products are also available at our Pick up store on 609 N Orange Ave, Suite 4, Jupiter Fl.
No. We are we are available at the Pick up store located on Jupiter Florida and we do deliveries to South Florida and Orlando. Also you can order from some states outside florida through our web page.
ONLINE STORE
If your order has not been shipped, please contact our customer service team at hello@nativus.co and we will do our best to make the change. Once your order ships we are unable to make changes.
If there is an issue with your order, please contact our customer service team at hello@nativus.co
If your order has not shipped, please contact our customer service team at hello@nativus.co and we will do our best to make the change. Once your order ships we will be unable to make changes.
We accept payments from PayPal, Apple Pay, and all major credit cards.
Nativus products stay frozen in dry ice. Once your order arrives, please place your Nativus bags in the freezer.
Our products are perishable so we cannot accept returns or make product exchanges. If you are unsatisfied with your purchase for whatever reason, please contact customer service at hello@nativus.co
Once your order ships, you will receive a confirmation email with a tracking number.
Products are shipped frozen in an insulated cooler with dry ice (the box can be recycled!)
The estimated time for deliveries are:
Inside Florida 1-3 business days regardless of the day of the order outside the pickup store area. Orders in Florida within the pickup area or surrounding areas to our local partners will be made on Saturdays.
For other states deliveries are made within 3 – 7 business days.
OUR PRODUCTS
No, our packaging is not recyclable at this time.
Yes, you can absolutely enjoy all of our products cold. Since they will be freshly baked and contain no preservatives, they will be extra delicious enjoyed either warm or within a few hours after baking.
It is okay if the products are thawed, but avoid leaving them out of the refrigerator for a long time, the minimum suitable temperature should be 41 ° F.
All of our products are sold frozen and ready to bake. No prep or mixing is required. They go straight from the freezer to the oven and are ready to enjoy in minutes. Yogurt is ready to drink.
We make Yuca Cheese Bread and Yogurt Smoothies. Both product lines are available frozen, ready-to-bake. They are delicious, naturally gluten-free, and bite-size. Check out our Shop Online page to see our unique varieties under each product line.
INGREDIENTS & ALLERGENS
Authentic yuca cheese bread and yogurt smoothies require dairy-based products, such as eggs, cheese, and milk.
A dairy-free/vegan version is on our radar, so we’ll work hard to find the right substitutes that meet your preferences and taste as awesome as the original.
No, not at this time, but it is something we are looking to pursue in the future.
Tapioca flour comes from the yucca root. It’s also known as cassava or manioc flour.
Yes, our ingredients are indeed GMO-free!.
Becoming Non-GMO Project Verified is a certification we are looking to pursue in the future.
Our Yuca Cheese Bread and yogurt smoothies are made in a nut-free facility.
We verify that no tree nuts, peanuts, sesame seeds, legumes, food dye, and shellfish enter our kitchens.
Yes, all Nativus products are Certified Gluten-free.
COUPONS & PROMOTIONS
Yes! We love to pamper you, with raffles and prizes. We invite you to follow us on Instagram as @nativus_house so you can learn about our events and have the opportunity to participate.
Generally, our promotions include prizes in purchase coupons that can be redeemed at checkout by ordering online. You can also get in touch with our customer service at hello@nativus.co
BAKING TIPS
Nativus uses only natural ingredients with no preservatives or artificial additives. Because of this, some slight variations in size are expected. Some are fluffier than others because of the natural moisture content in tapioca flour. But no matter the size, they should all be cheesy and delicious!
Let the bites thaw for 5-10 minutes or until they are soft enough to easily split apart.
We recommend partially baking the Yuca Cheese Bread at home (approximately 75%), letting the dough cool, then finishing up (25%) at your destination. If that’s not an option, you could fully bake your cheese bread at home then gently warm them upon arrival. If heating at your destination simply isn’t an option, that’s OK! Wrap the baked bites in linens to trap the moisture and store them in a thermal bag if available.
We recommend partially baking the Yuca Cheese Bread at home (approximately 75%), letting the dough cool, then finishing up (25%) at your destination. If that’s not an option, you could fully bake your cheese bread at home then gently warm them upon arrival. If heating at your destination simply isn’t an option, that’s OK! Wrap the baked bites in linens to trap the moisture and store in a thermal bag if available.
We do not recommend cooking our products in a microwave. The dough will not rise properly, and you’ll likely be disappointed in the end result!
Yes! You can use an air fryer to cook delicious Yuca Cheese Bread in 15 minutes or under. We suggest cooking them at 340 degrees for 15 min for the ideal crust.
Our products go straight from the freezer to the oven and take about 20 minutes to bake in a conventional oven.
